Privacy Policy

Privacy Policy for Cloud IP PBX South Africa (cloudippbx.co.za)

Effective Date: July 3, 2025

Cloud IP PBX South Africa (“Cloud IP PBX SA”, “we”, “us”, or “our”) is a service provided by ASM Technologies (Pty) Ltd, a proudly South African company committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our landing page (cloudippbx.co.za) or interact with our Cloud IP PBX and VoIP services.

We adhere to the principles of the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”) of South Africa, which governs the processing of personal information.

1. Information We Collect

We may collect various types of personal information from and about you, depending on how you interact with our website and services. This information may include:

  • Identity and Contact Data: Name, surname, email address, telephone number, company name, physical address (for service delivery or inquiries), and other similar contact details.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website and services, including browsing patterns, pages viewed, time spent on pages, and referring URLs.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
  • Correspondence: Information you provide when you contact us with queries, feedback, or support requests related to Cloud IP PBX services.

We collect this information through various methods, including:

  • Direct Interactions: When you fill out forms on our website (e.g., contact forms, inquiry forms), subscribe to newsletters, or communicate with us via email or phone.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data using cookies, server logs, and other similar technologies.

2. How We Use Your Information

We use the personal information we collect for various purposes, primarily to provide and improve our Cloud IP PBX services, communicate with you, and comply with legal obligations. Specifically, we use your information to:

  • Provide and Manage Services: To process your inquiries, provision and manage your Cloud IP PBX accounts, provide the VoIP services you request, and fulfill our contractual obligations.
  • Communication: To respond to your queries, provide customer support, send you service updates, technical notices, security alerts, and administrative messages related to your Cloud IP PBX service.
  • Marketing and Promotions: To send you marketing communications about our Cloud IP PBX products, services, offers, and promotions that may be of interest to you, where you have consented to receive such communications or where permitted by law. You can opt-out at any time.
  • Improve Our Website and Services: To analyze usage trends, understand how our website is used, identify areas for improvement, and enhance user experience. This includes personalizing content and features.
  • Security and Fraud Prevention: To protect our website, systems, and users from fraud, unauthorized access, and other security threats.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including POPIA.
  • Business Operations: For internal business purposes such as data analysis, audits, developing new products and services, and identifying usage trends.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as platform providers (e.g., Yeastar), payment processing, website hosting, data analysis, marketing assistance, customer service, and IT services. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
  • Business Partners: We may share information with our trusted business partners, such as Yeastar, to offer you integrated solutions or services, provided that such sharing is consistent with this Privacy Policy and applicable laws.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • With Your Consent: We may disclose your information to any other third party with your explicit consent.

We will not sell, rent, or lease your personal information to third parties for their independent marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, secure server environments, and access controls.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights Under POPIA (South Africa)

As a data subject in South Africa, you have specific rights regarding your personal information under POPIA. We are committed to upholding these rights:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction/Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
  • Right to Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Right to Deletion/Erasure: You have the right to request the deletion or destruction of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.
    • Information Regulator (South Africa) Contact Details:

To exercise any of these rights, please contact us using the contact details provided in Section 8 of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.

  • What are Cookies? Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
  • How We Use Cookies: We use cookies for purposes such as:
    • Remembering your preferences and settings.
    • Analyzing website performance and user behavior.
    • Delivering relevant advertising.
  • Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

7. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Cloud IP PBX South Africa (provided by ASM Technologies (Pty) Ltd)

Physical Address:support@asmtech.co.za

Phone: +27 0878213250

Physical Address: 24 Wilge St, Wilgespruit 190-Iq, Roodepoort, 1724